What our Customers say...


I would recommend SERVPRO of Novi

Dustin is an outstanding project manager!  He is probably one of the best PM's I have ever worked with

I am so pleased with the cleanup and restoration of my home.  Thank you so much!

Many thanks for your thorough and professional job.  The repairs look wonderful!

We are very happy with results of mold remediation, Allen was very helpful during process

Anthony was a great help in our repair process and made us feel comfortable, thank you Anthony!

SERVPRO of Novi was great and came to my home within 2 hours of my call, thank you SERVPRO!

I am very happy with the results and would highly recommend Dustin from SERVPRO! 

Allen was very professional and knowledgeable in explaining every step of the procedure.

Anthony was great! I ask a lot of questions and he was willing to answer them all and make sure I got what I needed.

Thank you for all the help! Everything turned out great, Anthony.

Great job!! Thank you so much.

Keep up the great work!  The Novi team is great!

Anthony was very helpful and kept me up to date on all work.

SERVPRO has been great throughout the whole loss of our master shower.

Great Service - Outstanding Results

Arrived quickly, friendly staff & attentive to our needs!

Thank you Kristen for helping me out and sending a crew quickly.

The staff was really nice and easy to work with. They did a fantastic job!

Anyone that needs help after a fire I would definitely refer them to SERVPRO of Novi. Thank you for everything.

I am impressed with the service and knowledge that was provided by SERVPRO of Novi. Everyone did a great job from the beginning to the end.

They were absolutely fantastic! Definitely pleased with the service, crew members and the follow up phone calls. 

Our roof was severely damaged from a summer storm.  I was referred by a friend to call SERVPRO of Novi and I am glad I did.  They came out right away, everyone was professional, any question I had they answered, and overall they did a fantastic job. I highly recommend them. 

SERVPRO of Novi really did a great job! I am very pleased with the outcome.

Quick competent service that makes me feel safe with the flood clean up.

Because of your company's thorough work, I will be sure to both use and recommend SERVPRO of Novi for any future needs that might arise.

Very happy with the outcome and professionalism.

Arrived quickly and ready to work. Always prompt, professional, very knowledgeable about the job, attentive to our concerns and answered all of our questions. 

I can't say enough great things about this company.  Everyone went above and beyond my expectations.  Thank you for everything!

Everything looks fantastic!!! Thank you again for your services.

Very pleased with the service and the team.

Attentive to our needs & Very friendly!

SERVPRO did a wonderful job!!!  Thank you for having a great team!

SERVPRO of Novi is the best hands down!  I would recommend them to anyone!

Very helpful throughout the process, prompt and professional.

Shane and Allen provided excellent service, kept me in the loop the whole time, knowledgeable and helpful.  They are great!

Crew came out right away, very polite and knowledgeable about the job.  Definitely happy with the work they did.

Great work.  Appreciate all the effort!

Professional, helpful and listened to my concerns.  Overall the service provided was great.

The crew that came to my home did a great job cleaning up the sewage that backed up into my basement.  I was very impressed.

Thank you for all of your help!  We appreciate it!  Definitely recommending SERVPRO of Novi to our family and friends.

Very happy with the job that Russ, Chad and Shane did.  I will recommend SERVPRO of Novi to others.

Russ was wonderful and speedy. Very happy with services and willing to give referral.

Excellent experience. Great quality work. Very professional, punctual, and courteous.

Chad was very helpful and courteous. He was great with giving advice and opinions regarding colors/tile/etc.Worked well with my schedule. Awesome person!


Very knowledgeable, courteous, and fast!

The staff & crew were very professional & easy to work with. The crew are hard workers! We are very satisfied.

I'm not in the house to watch the job, but we are satisfied.

Was very satisfied with this company- fast, efficient work, & great at communicating. Would use and recommend this company again.

Can't think of any improvements at this time - everything was great. I would highly recommend them to family and friends - great company!

Well above average! Very satisfied and would recommend SERVPRO of Novi to all of my associates. Job well done from top to bottom.

Absolutely terrific - Kind, Courteous, could not ask for anyone better. Thank you so much for your work and friendliness during a rough time. You guys are the best!

Bill is a true professional! Entire team was efficient and knowledgeable. Bill and his team are/were OUTSTANDING! They took what was for me an overwhelming situation and made it bearable and manageable! Thank You!

They were fantastic. I would highly recommend SERVPRO. They were very professional, prompt and great to work with. SERVPRO of Novi went out of their way to make sure everything was done and I was happy. Their staff was the best!

Absolutely amazing. Bill took care of everything. Bill went above and beyond any reasonable expectations. I was out of town when the basement started to flood. If it were not for Bill, my wife could not have survived. He saw to everything and did an excellent job. I will highly recommend him every chance I get!

Couldn't have asked for better service. They made a bad situation tolerable and communication was excellent. Gary did a great job and was very professional and friendly. I would HIGHLY recommend SERVPRO of Novi because of employees like Gary!

Fantastic job – would recommend to everyone. They exceeded all expectations, Great Job!

This company is OUTSTANDING. Overall they left our home in outstanding condition and you would never know there had been an accident. Everything was clean, dry, and odorless when they were finished. I have extremely high standards and expectations of customer service and work, and I can honestly say this company and all the people involved in this work exceeded my expectations!

PHENOMENAL - I will actively recommend SERVPRO of Novi to others. This is the most professional service organization I've worked with in years.

The SERVPRO team did an exception job!! They were very accommodating to the teachers and staff. In addition, they kept everyone informed of the time tables.

The people at SERVPRO have been professional at every step; from understanding my concerns, to expressing their concerns, for patiently explaining the same thing to me again and again until I understood, and for taking such good care not only of my house, but of my family as well. This includes not only the SERVPRO team I've interacted with at my house, but the people at the office as well.

"Responded to emergency call immediately on Sunday. First stopped water from spreading, then brought in fans to dry out basement. Later, picked up fans and thereafter restored area with new carpet/paint/etc..."

" Had fire used dry extinguisher, huge mess!. 3 men worked in 100 degree F temps cleaning every little thing in the garage. They did excellent work. Showed up on day one on time, stayed all day for 3 days. All the men on crew were true professionals."

Team was very knowledgeable and easy to work with

The guys were knowledgeable, friendly and great to work with.

Fast to arrive. Thorough. Explained what needed to be done. Very professional. Did complete work.